jita99 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how jita99 ("we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "your") of the jita99 platform, accessible at jita99.pro. jita99 is committed to safeguarding the privacy of all users and to handling personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account with jita99 or continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not create an account or continue to use the platform.

jita99 reserves the right to update or amend this Policy from time to time. Changes will be published on this page with a revised effective date. It is your responsibility to check this page periodically. Your continued use of the platform after any amendment constitutes your acceptance of the revised Policy.

Information We Collect

jita99 collects personal information through several channels — directly from you during registration and account use, automatically through your interaction with the platform, and in some cases from third-party verification providers. The categories of information we collect include the following.

Account Registration Data: When you create a jita99 account, we collect your full name, date of birth, email address, phone number, and your chosen username. This information is required to establish your identity, verify your age eligibility (21+), and set up your account.

Identity Verification Data: To comply with responsible gaming obligations and to process withdrawals, jita99 may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driver's licence, as well as proof of address such as a utility bill or bank statement. These documents are handled with strict confidentiality.

Financial and Payment Data: When you make a deposit or request a withdrawal, jita99 collects transaction details including the payment method used (bKash, Nagad, Rocket, Upay), transaction reference numbers, deposit and withdrawal amounts in BDT, and associated account identifiers. We do not store full mobile banking PINs or passwords.

Usage and Gameplay Data: jita99 automatically collects data about how you use the platform, including pages visited, games played, bets placed, session durations, login timestamps, and device or browser information such as IP address, operating system, and browser type.

Communication Data: If you contact jita99 customer support via live chat or email, we retain a record of that correspondence, including the content of your messages and the date and time of contact. This data is used to resolve queries and to improve support quality.

Cookies and Tracking Technologies: jita99 uses cookies and similar tracking technologies to maintain your session, remember your preferences, analyse traffic patterns, and improve the platform. Please see the Cookies section below for more detail.

How We Use Your Information

jita99 processes personal data only for lawful purposes directly connected to the operation of the platform and the delivery of Services to you. The specific purposes for which your data is used include the following.

• Account Management: To create, maintain, and administer your jita99 account, including verifying your identity and age eligibility.
• Service Delivery: To provide access to sports betting, casino games, live dealer tables, crash games, and all other features available on the platform.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming behaviour patterns and, where appropriate, to apply responsible gaming interventions such as deposit limit reminders, time-out prompts, or self-exclusion in accordance with your instructions or platform policy.
• Customer Support: To respond to your queries, complaints, and feedback submitted via live chat or email.
• Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from competent authorities.
• Platform Improvement: To analyse usage patterns and improve the design, performance, and content of the jita99 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time by contacting support.

jita99 does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent, unless required to do so by applicable law.

Sharing and Disclosure of Your Data

jita99 treats your personal information with strict confidentiality. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, there are limited and specific circumstances in which jita99 may share your data with third parties, as described below.

• Payment Processors: When you make a deposit or withdrawal, transaction data is shared with the relevant payment service provider (such as bKash or Nagad) to the extent necessary to complete the transaction. These providers are bound by their own privacy and security obligations.
• Game Providers: To deliver gameplay, certain session and account identifiers may be shared with third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers operate under contractual data processing agreements with jita99.
• Identity Verification Services: Where required, jita99 may share identity document data with authorised third-party verification service providers to confirm your age and identity. These providers act as data processors on behalf of jita99 and are prohibited from using your data for any other purpose.
• Legal and Regulatory Authorities: jita99 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by law or where jita99 has a good-faith belief that disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
• Business Transfers: In the event that jita99 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights in respect of your data will be preserved.

Data Retention

jita99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply.

Upon expiry of the applicable retention period, jita99 will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

Data Security

jita99 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes the following safeguards.

• All data transmitted between your device and the jita99 platform is encrypted using 256-bit SSL/TLS technology, ensuring that your personal and financial information cannot be intercepted in transit.
• Account passwords are stored in hashed form using industry-standard algorithms. jita99 does not store passwords in plaintext and cannot retrieve your password if it is forgotten — only a reset is possible.
• Access to personal data within jita99's systems is restricted on a strict need-to-know basis. Staff members with access to sensitive data are subject to confidentiality obligations and regular security training.
• jita99's servers and infrastructure are protected by firewalls, intrusion detection systems, and regular security audits conducted by qualified third-party specialists.
• Financial transactions via bKash, Nagad, Rocket, and Upay are processed through encrypted payment channels and are subject to the security standards of those respective providers.

While jita99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Cookies and Tracking Technologies

jita99 uses cookies — small text files stored on your device — and similar tracking technologies such as web beacons and pixel tags to operate and improve the platform. The types of cookies we use are described below.

• Essential Cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your language preferences, and ensure that the site loads correctly. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: These cookies help jita99 understand how users interact with the platform — which pages are visited most frequently, how long users spend on each section, and where errors occur. This data is used in aggregated, anonymised form to improve the platform.
• Functional Cookies: These cookies remember your preferences (such as your preferred game category or display settings) so that you do not need to re-enter them on each visit.
• Marketing Cookies: Where you have consented, jita99 may use cookies to track your engagement with promotional content and to personalise the offers and bonuses displayed to you within the platform.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality and user experience of the jita99 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Your Rights and Choices

As a user of the jita99 platform, you have certain rights in relation to your personal data. jita99 is committed to honouring these rights in a timely and transparent manner. Your rights include the following.

• Right of Access: You have the right to request a copy of the personal data that jita99 holds about you. We will provide this information within a reasonable timeframe upon receipt of a verified request.
• Right to Rectification: If any personal data held by jita99 is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account information directly through your account dashboard.
• Right to Erasure: In certain circumstances, you may request that jita99 delete your personal data. Please note that this right is subject to legal and regulatory retention requirements — for example, financial transaction records must be retained for a minimum period regardless of erasure requests.
• Right to Restrict Processing: You may request that jita99 restrict the processing of your personal data in specific circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from jita99, contact [email protected].
• Right to Data Portability: Where technically feasible, you may request that jita99 provide your personal data in a structured, machine-readable format so that it may be transferred to another service provider.

To exercise any of the rights listed above, please contact the jita99 data support team at [email protected]. jita99 will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. For complex or multiple requests, this period may be extended by a further 30 days with prior notification.

Minors and Age Restriction

The jita99 platform is strictly intended for adults aged 21 years and above. jita99 does not knowingly collect personal data from individuals under the age of 21. If jita99 becomes aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data and to close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on the jita99 platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action. jita99 may request age verification documents at any time and reserves the right to suspend accounts that cannot confirm age eligibility.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which jita99 processes your personal data, please contact our support team using the details below. All privacy-related enquiries are treated with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly inside your jita99 account after login.
• Response Time: Privacy-related enquiries are acknowledged within 2 business days and resolved within 30 calendar days. Responses are provided in English. Operating hours follow Bangladesh Standard Time (BST, UTC+6).

jita99 takes all privacy concerns seriously and will conduct a thorough internal review of any complaint received. If you remain dissatisfied with the outcome of our review, you may wish to seek independent advice regarding your rights under applicable data protection law.